Refund Policy
Last updated: July 2026
Every piece at Art Speaks is made by hand, one at a time, and often to order. Because of this, we generally do not accept returns or refunds — except under the special circumstances described below. Thank you for understanding the nature of small, handmade work. 💌
Order changes & cancellations
Once an order has been placed, it cannot be cancelled or changed. We begin preparing and crafting your pieces right away, so please double-check your selection, quantities, and any custom details before checking out.
Damaged, defective, or incorrect items
We pack every order with care, but if your item arrives damaged, defective, or if you received the wrong piece, please reach out within 3 days of delivery so we can make it right. Depending on the situation, we may offer a replacement, repair, or refund.
To process any claim, we require a clear unboxing video showing the sealed package being opened, along with photos of the item and packaging. Claims cannot be processed without this.
What isn't eligible
- Custom and personalized pieces, unless they arrive damaged or defective.
- Change-of-mind returns or buyer's remorse.
- Minor variations in color, shape, or texture — these are natural to handmade work and are part of each piece's charm.
- Items reported after the 3-day window, or without an unboxing video.
Refunds
Where a refund is approved, it will be issued to your original payment method. Please allow a few business days for it to appear, depending on your bank or payment provider.
Get in touch
Have a question or a concern about your order? We're always happy to help — every situation is looked at individually.
We truly appreciate your understanding and support of handmade art. 🌷